Quality & sustainability

The world around us is changing rapidly: climate treaties, changing (social) legislation, more requirements for environmental and social standards and values from stakeholders. In short, as an organisation you have to constantly keep moving to continue to meet the enhanced requirements.

Since the beginning, we’ve been an adaptable organisation and we strive to provide the highest level of customer service.

And we do this while keeping the well-being of our employees in mind – after all, they are the foundation of the quality services we deliver. We work with salaried employees who have worked for us for an average of more than 15 years, and for good reason!

Healthcare is people-focused work!
When it comes to transporting vulnerable groups, it’s the human factor that makes the difference. That’s why we’ve also designed our personnel policy from the hiring phase onward to emphasise extra care, and our drivers stay up to date with the most important developments in their profession by attending courses and trainings every year.

Every driver holds a Lifesaving First Aid certificate.

We have a large, stable group of employees who will take care of your every need, with passion, joy, and a healthy dose of experience. And we are proud of that!

Long-term objectives cannot ignore ESG (Environmental, social and corporate governance) principles. After all, we can only live on our planet if we focus on sustainability. There is increasing pressure from shareholders and stakeholders to endorse these principles and to demand that they be implemented further down the service chain.

We endorse the ESG principles and we believe that building an organisation around these principles will ultimately lead to added value for us as an organisation and for our employees, but also for you as a customer, and, at the end of the day, for your customers.

By investing in our own staff, complying with collective labour agreements and driving and rest times, we ensure that our staff are motivated and qualified. This in turn ensures safe working conditions and responsible working methods. Of course, it’s cheaper to work with freelancers, but this leads to a disproportionate increase in the chance of unsafe situations, simply because they have to work many more hours to earn the minimum amount they need to live.

By providing optimal transparency through tracking and tracing systems, an SMS status service to passengers and online access to journey orders and invoices.

By using energy-efficient EURO 5 and 6 vehicles, and electric vehicles wherever possible.

By implementing the Greenstar programme, which provides our drivers with continuous feedback on their driving behaviour and corresponding CO2 emissions.

By making sure our physical switchboard is staffed 24/7, so you’ll never get a “mobile operator” on the phone, which is not allowed under the strict safety rules in the chemical and offshore industry.

By providing standard e-mail confirmation of your journeys.

With a proactive attitude: service provision is something we do together.

And prove it ..
Every year we are audited by KIWA. As part of that audit, we are tested on:

· Customer satisfaction
· Compliance with the CAO (collective labour agreement)
· Compliance with driving times and rest periods
· Vehicle fleet maintenance
· Required insurance
· Required permits